Customer Service -Business Edition: All You Have to Know
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Introduction
0:003:16
Business KnowledgeWorkplace & Organizational BehaviorBusiness Ethics
Episodes
1
Introduction
2
Why Customer Service is Important
3
Why Customers Leave
4
What Exactly is a Customer
5
What Customers Want
6
The True Value of a Customer
7
The Customer Service Chain
8
Exceeding Expectations
9
The Needs of Both the Customer & the Business
10
Rules, Policies & Procedures