The Best Way to Deliver Information is Through Storytelling - Kerry Bodine [Customer Experience]

<p><strong>The Best Way to Deliver Information is Through Storytelling - Kerry Bodine [Customer Experience]<br></strong><br></p><p><strong><br>In this podcast episode, Kerry Bodine, author, speaker, and customer experience thought leader, shares her insights on building unified and profitable customer experiences from within an organization. She emphasizes the importance of not making decisions based on flawed assumptions and instead using aggregate/real-life storytelling to solve problems and deliver information. Kerry also stresses the need to get buy-in across the organization by showing how customer experience impacts business outcomes. She notes that while most companies believe they deliver a great experience, customers often disagree, and organizations should examine whether they have delivered on their mission, vision, values, and brand attributes. Finally, Kerry provides insights on getting in front of relationship management and delivering exceptional customer experiences. As the CEO of Bodine &amp; Co., Kerry believes that creating great customer experiences requires new ways of working and thinking and that unified and profitable customer experiences must be built from within an organization.<br></strong><br></p><p><br></p><p><strong><br>ABOUT NICK GLIMSDAHL<br></strong><a href="https://www.linkedin.com/newsletters/6861702337161940992/">Subscribe to my bi-monthly newsletter<br></a><a href="https://www.youtube.com/c/Press1ForNick?sub_confirmation=1">Find Press 1 For Nick on YouTube<br></a><a href="https://twitter.com/Press1ForNick">Find me on Twitter<br></a><a href="https://www.linkedin.com/company/press-1-for-nick/">Find me on LinkedIn<br></a><br></p><p><strong><br>LISTENER SUPPORT<br>Purchase Nick’s books: <br></strong><a href="https://www.amazon.com/Reasons-Focus-Employee-Experience-Comprehensive/dp/B09SFCTNRY/ref=tmm_pap_swatch_0?_encoding=UTF8&amp;qid=&amp;sr="><strong>Reasons NOT to Focus on Employee Experience: A Comprehensive Guide<br></strong></a><br></p><p><strong>Apparel: </strong><