Once you stop listening to the customer, you can't stop innovating -Sasha Gainullin - CEO @ battleface [Customer Expectations]

<p>Sasha Gainullin - CEO at battleface [Customer Expectations]</p><p><br></p><p>In the spring of 1999 for 4 months, you were a Customer Service Representative. What did you learn and what have you taken with you over the next 23 years?</p><p>How is CS the essence of battleface? Once you stop listening to the customer, then you can't stop innovating.<br>What does it mean to have a battleface?</p><p>I read a Forbes article where you talk about how outdated the travel insurance industry has become. How was it outdated and how is battleface different?</p><p>What does it mean to be a humanity-focused travel insurance company?</p><p>How do you listen to customers at battleface?</p><p><br></p><p><strong><br>ABOUT NICK GLIMSDAHL</strong></p><p><a href="https://mailchi.mp/a59e7bfa46ae/sign-up-to-join-the-press-1-for-nick-content">Subscribe to my weekly newsletter<br></a><a href="https://twitter.com/Press1ForNick">Find me on Twitter<br></a><a href="https://www.linkedin.com/company/press-1-for-nick/">Find me on LinkedIn<br></a><br></p><p><strong><br>LISTENER SUPPORT</strong></p><p><strong>Purchase Nick’s books: </strong></p><p><a href="https://www.amazon.com/Reasons-Focus-Employee-Experience-Comprehensive/dp/B09SFCTNRY/ref=tmm_pap_swatch_0?_encoding=UTF8&amp;qid=&amp;sr="><strong>Reasons NOT to Focus on Employee Experience: A Comprehensive Guide<br></strong></a><br></p><p><strong>Apparel: </strong><a href="https://www.teepublic.com/user/press-1-for-nick"><strong>https://www.teepublic.com/user/press-1-for-nick</strong></a><strong> </strong></p><p><a href="https://www.buymeacoffee.com/press1fornick">Support this show through Buy Me A Coffee<br></a><br></p><p><strong><br>BOOK RECOMMENDATIONS:</strong></p><p>Learn about all the guests book recommendations here<strong>: </strong><a href="https://press1fornick.com/books/"><strong>https://press1fornick.com/books/</strong></a><strong> </strong></p><p><strong>BROUGHT TO YOU BY:</strong></p><p><strong>VDS</strong>: They are a client-first consulting firm focused on strategy,