Modernizing Legacy Banking Systems with Rich Kiel of Backbase

<p><!-- wp:paragraph --></p> <p><!-- wp:paragraph --></p> <p><strong>Episode Topic:</strong></p> <p><!-- /wp:paragraph --> <!-- wp:paragraph --></p> <p>In this engaging episode of <a href= "The%20Payments%20and%20Fintech%20Podcast" target="_blank" rel= "noreferrer noopener">PayPod: The Payments and Fintech Podcast</a>, our host, Jacob Hollabaugh, invites <a href= "https://www.linkedin.com/in/richkiel/" target="_blank" rel= "noreferrer noopener">Rich Kiel</a>, Managing Director of Enterprise Sales for <a href="https://www.backbase.com/" target= "_blank" rel="noreferrer noopener">Backbase</a>, to delve into the dynamic world of "engagement banking." This insightful discussion revolves around modernizing legacy banking systems, the critical aspect of differentiation within the financial industry, and the lessons to be learned from recent events. Rich Kiel and Jacob dissect this transformative approach that Backbase champions, which centers on re-architecting banking to prioritize the customer's experience.</p> <p><!-- /wp:paragraph --> <!-- wp:paragraph --></p> <p><strong>Lessons You’ll Learn:</strong></p> <p><!-- /wp:paragraph --> <!-- wp:paragraph --></p> <p>Throughout the conversation, Rich Kiel imparts invaluable lessons relevant to the ever-evolving banking landscape. Kiel underscores the need for financial institutions to adapt swiftly to cater to the expectations of the incoming generation of customers, who are accustomed to digital convenience and personalized interactions. The episode emphasizes the significance of hyper-personalization and the art of anticipating customer needs before they are expressed. Additionally, Kiel highlights the role of innovation, trust, and safety in navigating the challenges and opportunities in the banking sector.</p> <p><!-- /wp:paragraph --> <!-- wp:paragraph --></p> <p><strong>About Our Guest:</strong></p> <p><!-- /wp:paragraph --> <!-- wp:paragraph --></p> <p>Rich Kiel's extensive experience in the financial services market and engagement banking, spanning over 35 years, m