Marc Havercroft - Global Chief Customer Officer - SAP Cloud Business Group| SAP SuccessFactors

<p><strong><br>Marc Havercroft - Global Chief Customer Officer - SAP Cloud Business Group| SAP SuccessFactors [Human Experience]</strong></p><p>He talks about:</p><p>·       Individualization vs Personalization</p><p>·       Removing obstacles and listening to your people</p><p>·       The importance of Emotional Intelligence</p><p> </p><p>The book that has influenced Marc the most in the past year:</p><p>✔️ Grit: The Power of Passion and Perseverance: <a href="https://amzn.to/39W5LJM">https://amzn.to/39W5LJM</a></p><p><b> Marc’s note all the customer service and CX professionals: <br>“Delight your customers and be the subject at their dinner table.”</b></p><p> <strong>JOIN THE PRESS 1 FOR NICK COMMUNITY:</strong></p><p>LinkedIn: <a href="https://urldefense.com/v3/__https://link.shatrk.com/r/e/qYMOZHmYggpSA0gEJ?r=https:**Awww.linkedin.com*company*press-1-for-nick*__;Ly8vLy8!!HXCxUKc!kjbVh_V6Y8_8JMR33hlJcnO50JZrNugFhWwYQ_YH7FGQiiz6rYRYkHoameV19Bc%24">https://www.linkedin.com/company/press-1-for-nick/</a></p><p>Website: <a href="https://urldefense.com/v3/__https://link.shatrk.com/r/e/x3qNoF5oAAxH6gVJz?r=https:**Apress1fornick.com*podcast*__;Ly8vLw!!HXCxUKc!kjbVh_V6Y8_8JMR33hlJcnO50JZrNugFhWwYQ_YH7FGQiiz6rYRYkHoat25V2DE%24">https://press1fornick.com/podcast/</a>  </p><p>Connect with Nick: <a href="https://urldefense.com/v3/__https://link.shatrk.com/r/e/vgKmxS03WWrfmJ9Ew?r=https:**Awww.linkedin.com*in*nickglimsdahl*__;Ly8vLy8!!HXCxUKc!kjbVh_V6Y8_8JMR33hlJcnO50JZrNugFhWwYQ_YH7FGQiiz6rYRYkHoapbjiXQw%24">https://www.linkedin.com/in/nickglimsdahl/</a>  </p><p> </p><p><strong>BOOK RECOMMENDATIONS:</strong></p><p>Learn about all the guests book recommendations: <a href="https://urldefense.com/v3/__https://link.shatrk.com/r/e/moGMRt0bWW7fawg9m?r=https:**Apress1fornick.com*books*__;Ly8vLw!!HXCxUKc!kjbVh_V6Y8_8JMR33hlJcnO50JZrNugFhWwYQ_YH7FGQiiz6rYRYkHoaAORvkAc%24">https://press1fornick.com/books/</a></p><p> </p><p><strong>BROUGHT TO YOU BY:</strong></p><p><strong>VDS</strong>: They are a client-first consulting firm