EXPERT SPOTLIGHT: Is your business ready for the EOS spotlight? with Alicia Butler Pierre - Episode 52 of Better Business, Better Life!

<p>Alicia Butler Pierre is the owner &amp; CEO of Equilibria Inc, an operations management firm that specialises in diagnosing, and designing business infrastructure &amp; processes.&nbsp;</p> <p>With a background in chemical engineering, Alicia started off her career in steel-toed boots at oil refineries &amp; chemical plants. When working as an engineer, she realised how little she understood about business - and just how necessary this understanding was. So she went back to school, completed an MBA &amp; it opened her eyes to a completely new world.&nbsp;</p> <p>In the months of job-searching following her MBA, she was regularly reading articles, books &amp; absorbing information through documentaries (one of her top tips!). What really resonated with her was the concept of individuals all possessing natural skills, talents &amp; abilities. And that through a process of miseducation, we're taught to actually work for someone else, to become a good employee.&nbsp;</p> <p>But we aren't taught on how to capitalise on our natural skills, talents &amp; abilities so that we can CREATE opportunities for ourselves.&nbsp;</p> <p>She thought deeply about what she was naturally good at - organising, and after research &amp; many networking events, she worked as a Professional Organiser, with home-based entrepreneurs being her primary clientele. And it wasn't that they were chronically disorganised people - they just needed systems or processes in place to keep things working &amp; information flowing as seamlessly as possible.&nbsp;</p> <p>So Alicia started to shift her language and promotional pieces from professional organising to business infrastructure.</p> <p>"It's my customers who tell me exactly what they want. It's my job as the business owner to listen, and to act accordingly. And that is the story in a nutshell of how Equilibria came to be, how this thing called business infrastructure came into existence."</p> <p>Now Equilibria has been running for about 17 years &amp; she never imagined it would evolve into w