Episode 74 - Banking 2020 - Jim Marous' predictions for the year ahead

I caught up with Jim Marous, co-publisher of The Financial Brand, publisher of the Digital Banking Report and one of the top 5 most influential people in banking globally.   In this episode, we discuss:   - Banking transformed - the seamless integration of data and advanced analytics - New technology and new leadership thinking - The extent to which consumers are embracing rapid change  - The importance of personalisation and proactive thinking  - What relationship management will look like in the future - The reasons behind the disparity of trust between GIG economy services and new FS services  - The biggest trends in banking for 2020    <p>The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.</p> <p><a href='http://www.globaldigitalbanker.com/'>www.globaldigitalbanker.com</a></p>