EP#26 Making the lives of Australian citizens easier with Ailsa Borwick, Jason Lucchese and Helen Bailey
Ceranora
تفصیل
<p><br></p><p>How do you cut a government form down from 164 questions to 10 without losing the rigour?</p><br><p>How can you leverage existing business information systems to take the hassle out of payroll and superannuation guarantees? </p><br><p>These are just two of the innovations introduced by public servants this year to make Australians lives easier. </p><br><p>The Public Sector Innovation Awards highlight public servants who rethink government services to make them easier to access and use. </p><br><p>On this week’s episode, David Pembroke sits down with Helen Bailey, Manager of the Public Sector Innovation Network, and representatives from award-winners Services Australia and the Australian Tax Office to discover how large scale innovation projects were delivered. </p><br><p>Ailsa Borwick, National Manager of Employment Income and Single Touch Payroll joins us to talk about simplifying JobKeeper forms on behalf of Services Australia. </p><br><p>Jason Lucchese, Assistant Commissioner of the Superannuation and Employer Obligations of the Single Touch Payroll Programme joins on behalf of the Australian Tax Office.</p><br><p><strong>Discussed in this episode:</strong></p><p>· Identifying where to target innovation efforts </p><p>· The importance of knowing your customer journey</p><p>· What does user-centred design look like in practice?</p><p>· The importance of team building to deliver major innovations </p><p>· Connecting innovation with the priorities of your authorising environment</p><br /><hr><p style='color:grey; font-size:0.75em;'> See <a style='color:grey;' target='_blank' rel='noopener noreferrer' href='https://acast.com/privacy'>acast.com/privacy</a> for privacy and opt-out information.</p>
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helen_spring
اقساط
EP#26 Making the lives of Australian citizens easier with Ailsa Borwick, Jason Lucchese and Helen Bailey
Ceranora