Don’t Let COVID Be an Excuse – Rachel Spencer [AW 091]

Guest Host and shop tour with Rachel Spencer, Spencer's Auto Repair, Krum TX. Rachel discusses strategies to tackle the uncertainty, frustration, and lack of communication we continue to face. Watch Episode on https://www.youtube.com/watch?v=OsHi-wpg3H4 (YouTube) Rachel Spencer, Spencer’s Auto Repair, Krum Texas. Listen to her other episodes https://remarkableresults.biz/?s=%22rachel+spencer%22 (HERE) Key Talking Points Uncertainty and frustration- lack of communication and follow-through, having what a customer needs and wants Local food chains/grocery stores being out of supplies- facing the unknown and what to expect,  Close the expectation gap- count on you the first time, every time Excuses- “don’t have it, can’t get it” Finding parts- going above and beyond and letting your customers know you are finding solutions  “Communication is the art of language” Building trust as soon as a customer walks in the door Connect with the show: https://aftermarketradionetwork.com/ (Aftermarket Radio Network) http://youtube.com/carmcapriotto (Subscribe on YouTube) https://remarkableresults.biz/episodes (Visit us on the Web) https://www.facebook.com/RemarkableResultsPodcast (Follow on Facebook) https://remarkableresults.biz/insider/ (Become an Insider) https://www.buymeacoffee.com/carm (Buy me a coffee) https://remarkableresults.biz/books/ (Important Books) Check out today's partner: Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour athttp://www.dormanproducts.com/Tour ( www.DormanProducts.com/Tour)   https://remarkableresultsradio.captivate.fm/listen ()