161: Creating “WOW!” - Worthy Patient Experiences to Make Lasting Impressions

<p class="MsoNormal"><span style= "font-size: 13.0pt; font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: black; mso-font-kerning: 0pt; mso-ligatures: none;"> Picture this: you head to your next service appointment and are greeted with a smile and a “<em>Hey you! How has your summer been? I remember you telling me all about…</em>” Then the staff member whisks you away to a room, recalling every personal detail they can remember. You feel like a celebrity, <em>but why?</em></span> <span style= "font-size: 13.0pt; font-family: 'Apple Color Emoji'; mso-fareast-font-family: 'Times New Roman'; mso-bidi-font-family: 'Apple Color Emoji'; color: black; mso-font-kerning: 0pt; mso-ligatures: none;"> 🎥📸</span></p> <p class="MsoNormal"><span style= "font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; mso-font-kerning: 0pt; mso-ligatures: none;">  </span></p> <p class="MsoNormal"><span style= "font-size: 13.0pt; font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: black; mso-font-kerning: 0pt; mso-ligatures: none;"> It’s all in the details, baby. And today I’m taking you through the dreamiest experience I had at my dentist because let me tell you, they have the patient experience down to a science.</span> <span style= "font-size: 13.0pt; font-family: 'Apple Color Emoji'; mso-fareast-font-family: 'Times New Roman'; mso-bidi-font-family: 'Apple Color Emoji'; color: black; mso-font-kerning: 0pt; mso-ligatures: none;"> 🧪</span></p> <p class="MsoNormal"><span style= "font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; mso-font-kerning: 0pt; mso-ligatures: none;">  </span></p> <p class="MsoNormal"><span style= "font-size: 13.0pt; font-family: 'Arial',sans-serif; mso-fareast-font-family: 'Times New Roman'; color: black; mso-font-kerning: 0pt; mso-ligatures: none;"> You HAVE to know how to create these enchanting moments with patients in your own practice to leave a lasting impact that they’ll be talking about mo