You got the account, now what?

<p>On today’s episode, Dooner and Hill are talking all about when the real work starts: after you land the account. They cover account handling, hand off, up-sell, cross sell, satisfaction, and retention. What model should you use? Cradle to the grave? A land and abandon to CSR Chicago freight style? Or a hybrid and dynamic approach?</p><p>They’re joined by special guest Chris Jolly, The Freight Coach</p><p>Plus, listener feedback, advice, and community building!</p><p><a href="https://podcasts.apple.com/us/podcast/put-that-coffee-down/id1494050688">Apple Podcasts</a></p><p><a href="https://open.spotify.com/show/4H30uWAZhlSiStwPw4IM6z?si=_DNtdkblTUKNlpcWeNN8IA">Spotify</a></p><p><a href="https://www.stitcher.com/podcast/freightwaves-insiders/put-that-coffee-down">Stitcher</a></p><p><a href="https://vimeo.com/444964943">Watch the video</a></p><p><a href="https://docs.google.com/spreadsheets/d/1mUozcZwtlar9mpCNYHyUQ7P0OB-OhVB0KmCLn5VvDnY/edit#gid=0">Networking list</a></p>