Why Video Delivers a More Human Customer Experience w/ Darin Dawson *Recaped

<p><span style="color: rgb(0,0,0);background-color: transparent;font-size: 12pt;font-family: Arial;">As we approach the 250th episode of the podcast, I want to take some time to look back at all the ground we’ve covered together. </span><br></p> <p><span style="color: rgb(0,0,0);background-color: transparent;font-size: 12pt;font-family: Arial;">To that end, I’ll be periodically resharing some of my favorite episodes — this is one of them. I hope you enjoy it!</span><br></p> <p><span style="color: rgb(0,0,0);background-color: transparent;font-size: 12pt;font-family: Arial;">Like most, your company started pumping up the volume on your digital channels last year. You may only be getting 5% on your emails, but you just need to send more, right? Well, what about that 95%? </span><br></p> <p><span style="color: rgb(0,0,0);background-color: transparent;font-size: 12pt;font-family: Arial;">You don’t need more volume. You need more value — and video can help you deliver it. </span><br></p> <p><span style="color: rgb(0,0,0);background-color: transparent;font-size: 12pt;font-family: Arial;">That’s the core mission of</span><a href="https://www.linkedin.com/in/darin-dawson-6a62351/" target="_self"> <span style="color: rgb(17,85,204);background-color: transparent;font-size: 12pt;font-family: Arial;"><ins>Darin Dawson</ins></span></a><span style="color: rgb(0,0,0);background-color: transparent;font-size: 12pt;font-family: Arial;">, Co-Founder and President of</span><a href="https://bombbomb.com/" target="_self"> <span style="color: rgb(17,85,204);background-color: transparent;font-size: 12pt;font-family: Arial;"><ins>BombBomb</ins></span></a><span style="color: rgb(0,0,0);background-color: transparent;font-size: 12pt;font-family: Arial;">, a human-centered communication platform enabling users to send video and rehumanize customer experience. </span></p> <p><span style="color: rgb(0,0,0);background-color: transparent;font-size: 12pt;font-family: Arial;">In this episode, we discuss:</span></p> <ul> <li style="margin-left:18pt;