Why Net Promoter Scores (NPS) Matters to You

Net Promoter Score (NPS) is the industry gold standard for measuring customer satisfaction. But how is it measured and what does it mean to an organization like Pure or to the customers we support? Hear from Kathleen Stringfield, Sr. Manager of NPS Programs and Don McCullough, Sr. Services Marketing Manager about how NPS is calculated and what it means to Puritans, partners, and customers. Kathleen digs into the nuances of NPS measurement and impacts it has internally and externally at Pure. And Don shares what NPS means to customers and our relentless focus on taking meaningful action on NPS survey feedback. For more information on Pure and Net Promoter Scores: https://blog.purestorage.com/perspectives/net-promoter-score-is-as-much-about-you-as-it-is-about-us/