Why Elminating Waiting Appointments and Closing Saturday Changed My Business [RR 828]

Transforming your business doesn't happen overnight, but it starts with committing to one small change. Recorded live at the 2023 Institute Summit, Anthony Bodine shares his remarkable journey of trusting his coach and how it changed his business. <p style="line-height: 16.5pt">Anthony Bodine, <a href="https://www.protechservice.com/" target="_blank" rel="noopener">Protech Automotive Services</a>, Johnston, RI.</p> <strong>Show Notes</strong> <ul> <li style="font-weight: 400"><span style="font-weight: 400">You must understand your numbers.  Grew ARO from $287 to $800 with the help of coaching. You need somebody to hold you accountable. Trust the process and trust that what's the worst that can happen?</span></li> <li style="font-weight: 400"><span style="font-weight: 400">Commit to making small changes.</span></li> <li style="font-weight: 400"><span style="font-weight: 400">A big pivot in the business is getting a coach to change the things that hold your business back from making a profit.</span></li> <li style="font-weight: 400"><span style="font-weight: 400">Understanding KPI’s </span></li> <li style="font-weight: 400"><span style="font-weight: 400">Big change in business- went from having waiting appointments to no waiting appointments. Closed Saturday’s</span></li> <li style="font-weight: 400"><span style="font-weight: 400">Have a success plan</span></li> <li style="font-weight: 400"><span style="font-weight: 400">Paying a premium for exceptional customer service- to feel important, to feel like your business matters. From a customer standpoint, what can they expect from our shop, and what should they expect?</span></li> <li style="font-weight: 400"><span style="font-weight: 400">Trust your employees; they have the brains, knowledge, ability, and moral compass to do the right thing. </span></li> <li style="font-weight: 400"><span style="font-weight: 400">One of the most memorable things is when you take a situation where you've let somebody down and completely turn that around.