Why Brands Need To Be more Human - Ilenia Vidili, Customer-Centricity Advisor [Customer Centricity]

<p>Why Brands Need To Be more Human - Ilenia Vidili, Customer-Centricity Advisor [Customer Centricity]</p><p>She is a passionate customer-centricity advisor, author, and keynote speaker. She has been inspiring leaders and C-level executives of world-class organizations on embracing customer-centricity as the key to unlocking the future of business. Driven by bringing humanity to business, her mission is to see a brighter future—where companies embrace a higher purpose, create value for all stakeholders, and contribute positively to society. She is the author of Journey to Centricity: A customer-centric framework for the era of stakeholder capitalism. </p><p>Buy here book: https://amzn.to/3J1d82R</p><p>Why do brands need to be more human?<br>How can you shift your focus to bring more humanity into companies?<br>How can my listeners connect emotionally with customers?<br>What does a strong community have to do with brand purpose and trust?<br>What makes a company trustworthy?<br>What makes empathy one of the most important competencies of emotional intelligence<br>How can companies embed empathy into the entire organization<br>Where should it start?<br>Can empathy be taught?<br>For the listeners who aren't quite convinced empathy matters, what data do you have to change their minds?<br>Why do brands need to be more human?</p><p><br>ABOUT NICK GLIMSDAHL<br>Subscribe to my weekly newsletter<br>Find me on Twitter<br>Find me on LinkedIn</p><p><br>LISTENER SUPPORT<br>Purchase Nick’s books: <br>Reasons NOT to Focus on Employee Experience: A Comprehensive Guide<br>Apparel: https://www.teepublic.com/user/press-1-for-nick <br>Support this show through Buy Me A Coffee</p><p><br>BOOK RECOMMENDATIONS:<br>Learn about all the guests book recommendations here: https://press1fornick.com/books/ </p><p><br>BROUGHT TO YOU BY:<br>VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and