Who is Your Customer Experience Officer (CXO)? [AW 173]

<div class="px-10"> <div class="text-lg pt-4 text-left prose-lg"> <div class="px-10"> <div class="text-lg pt-4 text-left prose-lg"> <p style="line-height: 16.5pt">Nichole Bennecoff discusses the importance of customer experience in the automotive industry. Nicole shares her company's focus on customer experience and introduces Taylor, a client success representative who manages communication between clients and the company. Taylor's responsibilities include monitoring client communication, arranging loaner vehicles, supporting service advisors and providing excellent customer service. Nicole and Carm also touch on setting client expectations, appearance, and the importance of listening to service advisor calls.</p> <p style="line-height: 16.5pt">Nichole Bennecoff, <a href="https://subieguys.com/" target="_blank" rel="noopener">Subie Guys</a>, Traverse City, MI. Nichole's previous episodes <a href="https://remarkableresults.biz/?s=%22bennecoff%22" target="_blank" rel="noopener">HERE</a></p> </div> </div> </div> <div class="text-lg pt-4 text-left prose-lg"> <p style="line-height: 16.5pt">Show Notes:</p> <div class="px-10"> <div class="text-lg pt-4 text-left prose-lg"> <ul> <li><strong><a href="https://youtube.com/live/Bqg14cNmTCE" target="_blank" rel="noopener">Watch Full Video</a></strong></li> <li>The Breast Cancer Awareness Challenge (00:00:50) Discussion about the annual challenge to raise funds for breast cancer research and the goal of getting 500 shops involved. <a href="https://www.brakesforbreasts.com/" target="_blank" rel="noopener">https://www.brakesforbreasts.com/</a></li> <li>The Role of a Client Success Representative (00:06:07) Nicole discusses the importance of customer experience and the implementation of a client success representative role in her business, Taylor. Taylor's responsibilities include monitoring client communication, arranging loaner vehicles, and providing excellent customer service.</li> <li>Finding and training Taylor (00:09:07) Taylor was hired from a call center and ha