When to Say “No” to Customers #1747

<p><strong>When to Say “No” to Customers</strong></p> <p><span style="font-weight: 400;">In episode #1747, Neil and Eric discuss when you should say no to your customers. While it may seem counterintuitive, saying no will actually help your business overall. Not only will customers get the best service from you, but your employees will be happy as well. Tune in to hear it all!</span></p> <p><strong>TIME-STAMPED SHOW NOTES:</strong></p> <ul> <li><strong>[00:25]</strong> <span style= "font-weight: 400;">Today’s topic:</span> <span style= "font-weight: 400;">When to Say “No” to Customers.</span></li> <li><strong>[00:39]</strong> <span style="font-weight: 400;">What happens when you always just say yes to customers.</span></li> <li><strong>[00:52]</strong> <span style="font-weight: 400;">When you say no, give customers a reason why and provide an alternative.</span></li> <li><strong>[01:48]</strong> <span style="font-weight: 400;">Why you won't get results if you always do what the customer wants.</span></li> <li><strong>[02:09]</strong> <span style="font-weight: 400;">Find who you are and who you aren't as an agency.</span></li> <li><strong>[02:50]</strong> <span style="font-weight: 400;">Set expectations, be clear on scope, and stay focused</span></li> <li><strong>[03:46]</strong> <span style="font-weight: 400;">When you take on the wrong customers, it affects your company culture.</span></li> <li><strong>[04:02]</strong> <span style="font-weight: 400;">An example of a form that Neil and Eric use to see whether a customer is right for them. </span></li> <li><strong>[04:47]</strong> <span style="font-weight: 400;">You get way more respect when you put your foot down.</span></li> <li><strong>[04:49]</strong> <span style="font-weight: 400;">That’s it for today!</span></li> <li><strong>[04:49]</strong> <span style="font-weight: 400;">To stay updated with events and learn more about our mastermind, go to the</span> <a href="https://marketingschool.io/live"><span style= "font-weight: 400;">Marketing School</span></a> <sp