What to Do When Stuff Happens | Brian Fielkow

<p><span style="font-weight: 400;">“When stuff happens, we’re not going to say ‘The dog ate my homework.’ We’re going to tell our customers transparently what happened and what’s the plan to deal with it. You gain respect that way.”</span></p> <p><span style="font-weight: 400;">In today’s 1:13 episode of The Radio Free Enterprise Minute, Brian Fielkow, CEO of Jetco Delivery, describes how correctly responding when things go wrong builds trust and respect with your customers.</span></p> <p><span style="font-weight: 400;">Listen to our entire conversation, “Culture as Competitive Advantage” on Radio Free Enterprise:</span> <a href= "https://radiofreeenterprise.com/culture-as-competitive-advantage-with-brian-fielkow/"> <span style= "font-weight: 400;">https://radiofreeenterprise.com/culture-as-competitive-advantage-with-brian-fielkow/</span></a></p>