What is Customer Experience? [How the Customer Journey Can Enable Digital Transformation]

<p>The overall customer experience is something that can, and should, drive any sort of digital transformation. However, knowing what customer experience is and how to factor it into your transformation isn’t always clear. In this episode, I will take you through all of the considerations that play a crucial role in enabling a top-notch customer journey during digital transformation.</p> <p> </p> <p>DOWNLOAD THE 2021 DIGITAL TRANSFORMATION REPORT: <a href='https://www.thirdstage-consulting.com/'>https://www.thirdstage-consulting.com/ </a></p> <p>TOP 10 ERP SYSTEMS RANKING: <a href='https://www.thirdstage-consulting.com/the-top-10-erp-systems-for-2020/'>https://www.thirdstage-consulting.com/the-top-10-erp-systems-for-2020/ </a></p> <p>TOP 10 ERP SYSTEMS FOR SMALL BUSINESSES: <a href='https://www.thirdstage-consulting.com/top-erp-systems-for-small-businesses/'>https://www.thirdstage-consulting.com/top-erp-systems-for-small-businesses/ </a></p> <p>TOP 10 CRM SYSTEMS: <a href='https://www.thirdstage-consulting.com/top-10-crm-systems-for-digital-transformations/'>https://www.thirdstage-consulting.com/top-10-crm-systems-for-digital-transformations/</a></p> <p>GUIDE TO ORGANIZATIONAL CHANGE MANAGEMENT: <a href='https://www.thirdstage-consulting.com/organizational-change-management/'>https://www.thirdstage-consulting.com/organizational-change-management/ </a></p> <p>DOWNLOAD 20 LESSONS FROM 1,000 ERP IMPLEMENTATIONS: <a href='http://resource.thirdstage-consulting.com/lessons-from-1000-erp-implementations-ebook'>http://resource.thirdstage-consulting.com/lessons-from-1000-erp-implementations-ebook </a></p> <p>FOLLOW THIRD STAGE ON LINKEDIN: <a href='https://www.linkedin.com/company/third-stage-consulting-group'>https://www.linkedin.com/company/third-stage-consulting-group</a></p> <p>FOLLOW THIRD STAGE ON INSTAGRAM: <a href='https://www.instagram.com/thirdstageconsulting/'>https://www.instagram.com/thirdstageconsulting/ </a></p> <p>LISTEN AND SUBSCRIBE TO OUR WEEKLY PODCAST: <a href='https://stratosphere