We Screwed Up A Job | Should We Give The Cleaning Client's Money Back?

<p>We screwed up our first #cleaning job. What do you do when the customer points out your mistake? Do you give the a refund? Should you offer a discount on future cleaning services? Does the #cleaningbusiness owner lose face?</p> <p>Today's Ask a House Cleaner sponsor is Savvy Cleaner training and certification for house cleaners and maids. (https://savvycleaner.com/join) And your host today is #AngelaBrown</p> <p>*** CONTENTS OF THIS SHOW ***<br /> 0:00 - Intro - Meet Angela Brown The House Cleaning Guru<br /> 0:13 - How to send your question to the #AskaHouseCleaner show<br /> 0:30 - A house cleaner claims we screwed up our first cleaning job<br /> 1:18 - Should you give a discount when you screw up a job?<br /> 1:47 - Why it's important to care about the customers' concerns<br /> 2:13 - Why it's cool to learn from your mistakes<br /> 2:51 - Learn to value the feedback from your customers<br /> 3:09 - Use feedback to tighten your business policies<br /> 3:49 - How a checklist can help you and your client agree on expectations<br /> 4:17 - A worksheet will help you clarify your satisfaction guarantee<br /> 5:10 - A Worksheet will encourage you to inspect your work<br /> 5:47 - Pass or fail your own work and give yourself approval for passing<br /> 6:51 - Every day get better at your job</p> <p><br /> *** PROMISED LINKS AND GOOD KARMA RESOURCES ***<br /> Do More Better: A Practical Guide to Productivity - https://amzn.to/3bVBEDc<br /> The More You Do The Better You Feel: How to Overcome Procrastination - https://amzn.to/34i0OrJ<br /> Do Better Work: Finding clarity, camaraderie, and progress in work and life - https://amzn.to/3fmMKn2<br /> Great at Work: The Hidden Habits of Top Performers - https://amzn.to/3wDGhtx<br /> Principles: Life and Work - https://amzn.to/3oS7OVs<br /> These good karma links connect you to affiliated sites that offer products or services that relate to today’s show. As an Amazon Associate, I earn from qualifying purchases. Your support pays our production costs to bring you these free d