The so-called "customer experience" is less than gold star - Episode 449 - The Scribble with Jeremy Bradley

<p>If he&apos;s said it once, he&apos;s said it a thousand times: customer service ain&apos;t what it used to be. That&apos;s how Jeremy Bradley feels and he explains why being a customer is so exhausting nowadays. He also says he understands why people are losing their minds when they endure a bad &quot;customer experience&quot; with employees or a business. JB talks about a trying two hours of being a customer and how it made him not want to deal with any companies for a long time. Later, when it comes to customer service, is tipping getting out of hand? He&apos;s talked about it on the show before but now JB understands why consumers are getting offended about being asked for tips in more and more places.</p>