The Institute of Leadership & Management's Podcast: 14 July 2021

On this episode, we discuss: Poor customer service is blamed on coronavirus (00:20-02:49) Leadership lessons by Gareth Southgate (02:50-04:39) The pandemic has changed our tolerance for office work (04:40-07:23) The importance of amplification (07:24-09:59) --- Send in a voice message: https://anchor.fm/leadership-and-management/message