The Digital Battle — Customer and Supplier Relationship Dynamics

<p><span style="font-weight: 400;">How much should customers and suppliers share with each other? What role does trust play in sharing information? Who is responsible for overcoming this major roadblock to a more effective digital transformation? Questions like this can only mean one thing</span> <span style= "font-weight: 400;">—</span> <span style="font-weight: 400;">it’s time for another round of The Digital Battle.  In this episode, Thom Singer and Craig Brown welcome back Digital Enterprise Society Content Trustee Mark Pendergast for another digital battle.  These seasoned industry veterans do agree on one aspect of this debate</span> <span style="font-weight: 400;">— that trust is a severely limiting factor in the ability to achieve excellence in manufacturing. Together they debate what level of sharing is appropriate, the factors that inhibit sharing, and what exactly it will take to achieve a higher level of effective sharing that will benefit the entire digital transformation. </span></p> <p> </p> <p><span style="font-weight: 400;">On today’s podcast, you will learn:</span></p> <p><strong>How much should customers and suppliers share with each other?</strong></p> <ul> <li style="font-weight: 400;" aria-level="1"><span style= "font-weight: 400;">According to Mark, the answer is as little as possible. </span></li> <li style="font-weight: 400;" aria-level="1"><span style= "font-weight: 400;">There are too many downsides to sharing too much information with customers. </span></li> <li style="font-weight: 400;" aria-level="1"><span style= "font-weight: 400;">According to Craig, withholding information is not the way the business works. </span></li> <li style="font-weight: 400;" aria-level="1"><span style= "font-weight: 400;">The ultimate value should be in the customers hands. </span></li> <li style="font-weight: 400;" aria-level="1"><span style= "font-weight: 400;">Quality people need to see enough details to know that high quality will be maintained.</span></li> <li style="font-weight: 400;" aria-level="1">