The Customer Wanted ONE Person to Blame: Kyle Kumpf

<p>Entrepreneur and financial services process improvement leader</p> <p>Show notes: <a href="https://www.markgraban.com/mistake82">https://www.markgraban.com/mistake82</a></p> <p>My guest for Episode #82 of the <a href="http://myfavoritemistakepodcast.com/">My Favorite Mistake podcast</a> is <a href="https://www.linkedin.com/in/kyle-kumpf/">Kyle Kumpf</a>. He has founded a few businesses, has been a consultant, and is currently working in the financial services industry. Kyle has a bachelor's degree in packaging engineering technology from Indiana State University.</p> <p>Like me, he's been deeply involved in process improvement work (Lean Six Sigma) and his current mission is "ending human suffering as it relates to process in Financial Services."</p> <p>In this episode, Kyle talks about his "favorite mistake" involving a time when he "disobeyed one of his personal values" -- the customer wanted someONE to blame, and he wrote up an employee. Why did he regret this action and how did he realize it was a mistake? We talk about that, mistakes related to his passion of playing golf, and more.</p> <p><br></p> --- This episode is sponsored by · Anchor: The easiest way to make a podcast. <a href="https://anchor.fm/app">https://anchor.fm/app</a> Support this podcast: <a href="https://anchor.fm/favorite-mistake/support" rel="payment">https://anchor.fm/favorite-mistake/support</a>