The critical role of the general manager

<p>Today we’re exploring the importance of the general manager in café operations and unpacking how this pivotal role can mean the difference between hospitality businesses operating at a loss or at a profit. </p><p>In conversations with experienced operators and a leading management academic, we ask what general managers need from owner operators to thrive and deliver financial success and how to engage and retain these star employees.</p><p>Christopher Muller PhD, author of the ground-breaking book: “<a href="https://www.amazon.co.uk/Leader-Managers-Christopher-Muller/dp/1300859261">The Leader of Managers</a>”, shares some of the management models that have helped transform the role of the GM in hospitality, and highlights the importance of adequately incentivising these key members of staff.</p><p>Tim Ridley, founder of <a href="https://unitedbaristas.com/">United Baristas</a>, speaks about the importance of treating general managers with compassion and investing time to build a nurturing workplace culture.</p><p>Lizzie Gurr, Chief Operating Officer of <a href="https://ozonecoffee.co.uk/">Ozone Coffee Roasters</a> and <a href="https://www.hasbean.co.uk/">Hasbean</a>, shares the key qualities she looks for when hiring operational managers across her businesses.</p><p>Credits music: <a href="https://soundcloud.com/musicbyrichardjames/fumessong">Fumes </a>by Richard James, Winner of the <a href="https://www.coffeemusicproject.com/">Coffee Music Project 2019</a></p><p>For more on Christopher Muller’s management research, pick up a copy of his book “<a href="https://www.amazon.co.uk/Leader-Managers-Christopher-Muller/dp/1300859261">The Leader of Managers</a>”</p><p>Get in touch and tell us what topics you'd like to hear by visiting <a href="https://www.worldcoffeeportal.com/5THWAVE/Podcast">www.worldcoffeeportal.com/5THWAVE/Podcast </a></p>