The 3 disciplines of customer-centricity | Anita Siassios on Engati CX

<p>Engati is the world’s leading multilingual Digital CX platform. It is a one-stop platform for powerful customer engagements. With our intelligent bots, we help you create the smoothest of customer experiences, with minimal coding. And now, we’re even helping you answer your customers’ most complicated questions in real-time with Engati Live Chat.</p> <p>Website: https://www.engati.com/ Blogs: https://engati.com/blog</p> <p>Check out our CX Library- CX Community page: https://www.engati.com/cx-community CX Content page: https://www.engati.com/cx-content YouTube Interview series: https://www.youtube.com/playlist?list=PL05g56Qg9-goNEUmZlGGPHWfVjQRPpwr4 SoundCloud Interview series: https://soundcloud.com/user-670584022/tracks Spotify Interview series: https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg</p> <p>https://www.linkedin.com/in/anitasiassios/</p> <p>Anita Siassios, Founder and Managing Director at ManagingCX talks to us about how can we develop a customer-centric mindset and the factors we need to consider in our approach and plans. She also talks about the integration of chatbots and live chat and how it works out in favor of the customer, she also talks about the challenges faced here and what we can do to overcome them.</p> <p> Check out the 200 CX Thought Leaders to follow for 2021 - http://s.engati.com/2z9 </p> <p> Follow us on- Facebook: https://www.facebook.com/getengati LinkedIn: https://www.linkedin.com/company/engati/ Twitter: https://twitter.com/getengati Instagram: https://www.instagram.com/getengati/</p> <p>Talk to us: contact@engati.com</p> <p>#EngatiCX #CX #AI</p>