Strategic Staff Planning in an Uncertain Economy with Cris Chilelli

<p><span style="font-weight: 400;">As we begin wrapping up the year, it’s time for strategic staff planning. The people who love numbers are probably very excited, but in an uncertain economy, this year’s planning could look a lot different.</span></p> <p><span style="font-weight: 400;">Cris Chilelli joins the conversation today to help us wrap our heads around the challenges we’re facing. Cris is the Regional Operations Manager for VCA in Arizona and with 25 years of experience in the field, she knows a thing or two about strategic planning. In this episode, Cris dives into overstaffing, turnover rate, office culture, and the “doom and gloom” of an economic recession.</span></p> <p><span style="font-weight: 400;">Regardless of the current numbers and metrics, it’s important to know where you stand right now and be able to make a plan for what’s coming. It does sound daunting, but this conversation with Cris ends on a high note with her words of wisdom and motivation.</span></p> <p> </p> <h3><strong>Show Notes:</strong></h3> <p><span style="font-weight: 400;">[2:50] - Strategic planning is not a “cookie cutter” process.</span></p> <p><span style="font-weight: 400;">[4:06] - Retention is a challenge right now as well, with a shortage of professionals.</span></p> <p><span style="font-weight: 400;">[5:05] - The metrics used a year ago will not work this year.</span></p> <p><span style="font-weight: 400;">[6:30] - Overstaffing is a good idea when possible during uncertain times.</span></p> <p><span style="font-weight: 400;">[8:23] - Another concern is when current employees are unhappy or not pulling their weight.</span></p> <p><span style="font-weight: 400;">[9:35] - The team is looking to management to hold everyone accountable and treat everyone fairly.</span></p> <p><span style="font-weight: 400;">[11:29] - The turnover rate in this industry is twice that in other industries.</span></p> <p><span style="font-weight: 400;">[13:05] - Culture is crucial and it takes some time to build that.</span></p> <p><span style=