Steve Zannos - Sr. Director, Service Delivery at Electrolux [Customer Service]

<p>SHOW NOTES:</p><p>Steve talk about the benefits of working in both call center and field service, his thoughts effortless experience and then closes out the episode by talking about how it is important to help your consumers help themselves. </p><p> </p><p>JOIN THE COMMUNITY:</p><p><a href="https://urldefense.com/v3/__https://lc3.shztrk.com/r/e/0bar0TGxvA6F3aGwo?r=http:**Awww.linkedin.com*company*press-1-for-nick__;Ly8vLw!!HXCxUKc!mEvBrcJbK_WJJd4u-OrzSd6rZf0ciGvp4kn0-dxu3tBt2y1KB7I-iyfto3fjDIU%24">LinkedIn</a></p><p><a href="https://urldefense.com/v3/__https://lc3.shztrk.com/r/e/20EalFPk53NiXR5AP?r=https:**Apress1fornick.com*podcast*__;Ly8vLw!!HXCxUKc!mEvBrcJbK_WJJd4u-OrzSd6rZf0ciGvp4kn0-dxu3tBt2y1KB7I-iyft-WWuPfA%24">Website</a></p><p><a href="https://urldefense.com/v3/__https://lc3.shztrk.com/r/e/R67QzFrQbk7i7RXBE?r=https:**Awww.linkedin.com*in*nickglimsdahl*__;Ly8vLy8!!HXCxUKc!mEvBrcJbK_WJJd4u-OrzSd6rZf0ciGvp4kn0-dxu3tBt2y1KB7I-iyftsl3HUtU%24">Connect with Nick</a></p><p> </p><p>BOOK RECOMMENDATIONS:</p><p>Learn about all the guests book recommendations <a href="https://urldefense.com/v3/__https://lc3.shztrk.com/r/e/w3BzKF4OkvRuR53mE?r=https:**Apress1fornick.com*books*__;Ly8vLw!!HXCxUKc!mEvBrcJbK_WJJd4u-OrzSd6rZf0ciGvp4kn0-dxu3tBt2y1KB7I-iyftXjBPFhY%24">here</a></p><p> </p><p>BROUGHT TO YOU BY:</p><p>𝐕𝐃𝐒: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. <a href="https://urldefense.com/v3/__https://lc3.shztrk.com/r/e/72MolFBOoAaSvPkmw?r=https:**Awww.govds.com*__;Ly8v!!HXCxUKc!mEvBrcJbK_WJJd4u-OrzSd6rZf0ciGvp4kn0-dxu3tBt2y1KB7I-iyft8P4vlSU%24">Learn more</a></p><p> </p><p>This podcast is under the umbrella of <a href="https://urldefense.com/v3/__https://lc3.shztrk.com/r/e/BNnmJCrgabkir1Jk4?r=https:**Awww.cxofm.org*__;Ly8v!!HXCxUKc!mEvBrcJbK_WJJd4u-OrzSd6rZf0ciGvp4kn0-dxu