S2 EP12: Customer Success Stories with Kim Congleton

<p><span style="font-weight: 400;">FUN can create fans out of your users and customers! In this episode, Kim Congleton, COO, and co-owner of New View Strategies shares how gamification and practical training methods create the best experience using Microsoft Dynamics NAV and Microsoft Dynamics 365 Business Central.</span></p> <p><strong>✅ Key points covered in this episode:</strong></p> <p><span style="font-weight: 400;">✔️ Incorporating fun in any training maximizes familiarity for adult learners. Using the actual handheld kind while doing some races and games out on the floor empowers warehouse personnel to learn while in a familiar environment to embrace using new systems and technology.</span></p> <p><span style="font-weight: 400;">✔️ Companies create the biggest mistakes in training people while sitting down in a conference room on a computer instead of being out on the floor with the handheld doing actual picks or put aways, shipments, cycle counts, and physical inventories.</span></p> <p><span style="font-weight: 400;">✔️ At New View Strategies, training is practical and actionable, not a one-and-done thing. Different scenarios are created to help the team work through the errors and by causing the system to have the mistakes to test if they know how to fix that, just like what's going to happen in real life.</span></p> <p><strong>✅ About Kerry Peters & New View Strategies:</strong></p> <p><span style="font-weight: 400;">Kerry Peters is the CEO of New View Strategies, a company known for solving mission-critical business problems and a straight-talking, experiential approach to training and process improvement for Microsoft Dynamics 365 Business Central and Dynamics NAV. Our relationships are long-term, and our clients report that they have boosted efficiency, solved business problems, and had fun in the process!</span></p> <p><span style="font-weight: 400;">Let the experts help you tap into the true power of your BC / NAV system. </span></p> <p><span style="font-weight: 400;">You're struggling with challe