S2 | Ep 13 | How To Win With Customer Centricity with Neil Hoyne, Chief Measurement Strategist at Google

In Episode 13 of Season 2 on Driven by Data: The Podcast, Kyle Winterbottom is joined by Neil Hoyne, Chief Measurement Strategist at Google, where they discuss how to build truly customer-centric organisations, which includes: What customer-centricity really means The shift from product-oriented strategies to a customer-centric strategy How to be truly customer-centric How to identify your best customers How to acquire, develop & retain customers How to build relationships with your customers The biggest mistakes organizations make that prevent them from being truly customer-centric Why is so much data collected by companies but unused The role of personalisation and experimentation How the pandemic has changed things in regards to customer valuations What drove him to write his book