Reducing Churn & Increasing Customer Happiness with Val Geisler

<p><strong>In this interview with Val, we discuss:</strong></p><ul><li>The metrics you should know when it comes to your email marketing</li><li>The benefits of using consultants to scale your SaaS business</li><li>The importance of asking ‘why’ a lot when it comes to understanding your data</li><li>The role of building brand affinity to reduce customer churn</li><li>How to build strong connections with your customers through your onboarding flow</li><li>Adding a personalized touch to your onboarding to make your customers feel cared about</li></ul><p><strong>You can find Val at:</strong></p><p><a href="https://fixmychurn.com/">fixmychurn.com</a></p><p>@lovevalgeisler</p>