Reconnecting Remotely - John Paul Mendocha #5243

<p><strong>Summary:</strong></p> <p><span style="font-weight: 400;">How can businesses re-connect with customers as the world opens and we exit the health emergency of the last year and a half? Today, John Paul Mendocha comes on the podcast to address how to effectively engage with your clients in the current economic and cultural climate. We dive into meaningful customer outreach, and John presents the benefits of using communication platforms—specifically Slack—to provide valuable information to clients and give top tier service. Tune in to receive advice on customer relations that will help your business thrive during this time of transition.</span></p> <p> </p> <p><strong>Highlights:</strong></p> <p><span style="font-weight: 400;">-How can businesses re-connect with customers as the world opens and we exit the health emergency of the last year and a half?</span></p> <p><span style="font-weight: 400;">-What do we tell our clients?</span></p> <p><span style="font-weight: 400;">-Mistakes people make are losing contact with their customers and getting enveloped by the current problems. We need a clear message to the marketplace that we are moving forward and ready to do business</span></p> <p><span style="font-weight: 400;">-Talk about what you can do for customers and move forward that way today</span></p> <p><span style="font-weight: 400;">-Effective customer outreach required - find out the best way to get in touch with them</span></p> <p><span style="font-weight: 400;">-John gives a great example: he has a Slack channel with his customers, which makes them feel like they are part of a community as it allows them to communicate with one another</span></p> <p><span style="font-weight: 400;">-One can invite their best customers to learn about Slack - they can receive information in a ‘narrowcast.’ This is an opportunity for businesses to engage more with customers</span></p> <p><span style="font-weight: 400;">-It is important to be subtle: don’t weave your product or mission statement into every message; be inte