Progress and Pain Points in National Crisis Line's First Year

<p>It’s been one year since 988, the country’s new mental health crisis line, went live with hopes of transforming crisis services in America. So far, call volumes are up, wait times are down, and reviews are mixed.</p><br><p>This week, we check in on what’s working, what’s not, and what’s next for 988.</p><br><p><strong>Content warning:</strong>&nbsp;This episode includes mentions of suicide. If you or someone you know is in crisis, please call, text or chat with the Suicide and Crisis Lifeline at 988, or contact the Crisis Text Line by texting TALK to 741741.</p><br><p>Guests:</p><p>Naomi</p><p><a href="https://www.samhsa.gov/about-us/who-we-are/leadership/biographies/monica-johnson" rel="noopener noreferrer" target="_blank">Monica Johnson</a>, Director of the 988 &amp; Behavioral Health Crisis Coordinating Office, SAMHSA</p><p><a href="https://www.linkedin.com/in/shawn-kinney-a4984024a/" rel="noopener noreferrer" target="_blank">Shawn Kinney</a>, 988 Crisis Counselor, First Choice Services</p><p><a href="https://www.goodwillfingerlakes.org/about-us/community-stories/meet-our-team-deb-turner" rel="noopener noreferrer" target="_blank">Deborah Turner</a>, Director of Crisis and Referral Services, Goodwill of the Finger Lakes</p><p><a href="https://www.nami.org/About-NAMI/Who-We-Are/Meet-Our-Leadership/Senior-Leadership/Hannah-Wesolowski" rel="noopener noreferrer" target="_blank">Hannah Wesolowski</a>, Chief Advocacy Officer, National Alliance on Mental Illness&nbsp;</p><p><a href="https://www.linkedin.com/in/tia-dole-ph-d-0621ba61/" rel="noopener noreferrer" target="_blank">Tia Dole</a>, PhD, Chief 988 Suicide and Crisis Lifeline Officer, Vibrant Emotional Health</p><p><a href="https://www.whitman-walker.org/staff-member/kellan-baker/" rel="noopener noreferrer" target="_blank">Kellan Baker</a>, PhD, Executive Director, Whitman-Walker Institute</p><br><p>Learn more and read a full transcript on <a href="https://tradeoffs.org/2023/07/13/988-mental-health-hotline-text/" rel="noopener noreferrer" target="_blank">our