Pandemic leadership lessons

<p>The outset of the coronavirus (COVID-19) pandemic in 2020 provided unforeseen challenges for every credit union leader. Leadership lessons gleaned from webinars and audiobooks were put to the test under the pressure of a crisis, and new lessons were forged from failure and success. <br/><br/>In this podcast, two credit union CEOs share their pandemic experiences and how they’re moving forward in 2021. <br/><br/>Lynette Smith, president/CEO of $130 million asset <a href='https://www.truenergyfcu.org/'>TruEnergy Credit Union</a> in Springfield, Va., shares how TruEnergy leveraged a largely remote workforce to serve 9,000 members during the pandemic with a blend of technology and appointment-only, face-to-face member service. <br/><br/>Max Villaronga, president/CEO of <a href='https://www.tfcu.coop/'>El Paso (Texas) Area Teachers Federal Credit Union</a>, explains how the $740 million asset credit union serves 65,000 members largely through remote services in one of the states hardest hit by the pandemic. <br/><br/>Smith and Villaronga provide insight and lessons that credit union leaders can apply within their own organizations.</p>