On Air Coaching Series: Upleveling Your Client Experience Through Simplifying with Emily Ross

<p><span style="font-weight: 400;">I’m so excited to continue our On Air Coaching Series with Emily Ross of Lavender & Light Photography. Emily has recently gone all-in with her photography business and is feeling the squeeze of needing automation to stay on top of her work. Listen as she shares her concerns and we tackle some of the ways to uplevel your client exposure through simplifying. </span></p> <p> </p> <p><span style="font-weight: 400;">Emily lives in a small town where most of her work comes from people she already knows, knows through acquaintances, or who are referred to her. She loves the community that she is slowly building and doesn’t want to lose that personal touch. </span></p> <p> </p> <p><span style="font-weight: 400;">That being said, it’s very time consuming to still be managing all of the details of the lead, intake, and client management process when some things really can be automated. </span></p> <p> </p> <p><span style="font-weight: 400;">We touch on her need for a streamlined communications process as well as scheduling process. While she has her Google Calendar connected to her HoneyBook there are still some issues with her availability that we work through as well. </span></p> <p> </p> <p><span style="font-weight: 400;">So that she can keep that personal feel, we also chat about ways to update the automated emails within HoneyBook so that they read more like personalized emails coming directly from her. </span></p> <p> </p> <p><span style="font-weight: 400;">Are you struggling with some of these issues as well? Listen in to learn ways that you can uplevel your client experience, simplify your processes, and continue to grow and scale while remaining personable and customer-focused.</span></p> <p> </p> <h2><span style="font-weight: 400;">In This Episode:</span></h2> <p><span style="font-weight: 400;">[01:04] Emily shares her background and what she is doing now.</span></p> <p><span style="font-weight: 400;">[03:01] She speaks about what inspired her to make photography her full-time b