Netflix Co-Founder Marc Randolph Made a Surprise Move That Stunned Investors

You never know what is going to happen when big ideas and big money collide. As we learn in this episode, pitch meetings can be pretty unpredictable. A simple word or phrase can change everything on a dime — sometimes for the best and sometimes for the worst. Our contestants also get a lesson in long-term success from investor Marc Randolph, who has this to say: "Customers shouldn't come and go, they should come and stay. So look for ways to turn your customer base into a community with social media, in-person events or inviting customers to join an advisory board. You will not only gain valuable insights, but you will turn your customers into your no. 1 fans."