ManageEngine: Thinking Beyond ITSM and Achieving Enterprise Automation

<p>IT service management, or ITSM, manages the delivery of IT services to employees and customers. </p><p>A common misconception is that ITSM is basic IT support - but it’s so much more than that. Because, when done correctly, it can free up your enterprise to focus on essential automation. </p><p>In this episode of the EM360 Podcast, Analyst Dr Eric Cole speaks to Prem Maheswaran, Product Manager at ManageEngine, to discuss:</p><ul><li>ITSM</li><li>Democratising IT in the pursuit of automation</li><li>How chatbots create space for business functions</li></ul><br/>