Life with Avatars, Bots, Virtual Agents: You Ready? | Araujo on Transformation

<p>The Big Themes:</p><p><strong>The power of trust: </strong>We’re trying to create a better experience – for our customers, our partners, and our employees. But navigating that trust is all-important.</p><p><strong>Avoiding the creepy factor:</strong> Tech companies who are applying this technology have to be very careful of how they leverage it.</p><p><strong>An actual video avatar: </strong>We understand that the computer’s not real – but if it comes in as a projected human, we respond to it in that way.</p><p><strong>Virtual agents and the customer experience:</strong> A core element of platforms across the spectrum, virtual agents are here to stay.</p><p>The Big Quotes:</p><p><strong>“When I sit on some of these briefings with technology companies that are demoing some of this new technology, it's staggering, it’s mind blowing.”</strong></p><p>This episode was brought to you by BMC Software.</p><p> </p>