Learning to Be a Stronger Patient Advocate: Krista Hughes

<p>CEO of Hughes Advocacy, Birmingham, Alabama</p> <p>Show notes: <a href="https://www.markgraban.com/mistake40">https://www.markgraban.com/mistake40</a></p> <p>My guest for Episode #40 is <a href="https://www.hughesadvocacy.com/about-1">Krista Hughes</a>, the CEO of her company <a href="https://www.hughesadvocacy.com/">Hughes Advocacy</a>, a private patient advocacy firm that helps patients and their families navigate the health care system and get the best medical care possible.</p> <p>She has over 25&nbsp;years of experience working in the medical industry for Fortune 500 Companies like Cardinal Health. &nbsp; She has also worked for CareFusion, C.R. Bard, and Karl Storz. &nbsp;Prior to founding Hughes Advocacy, Krista worked as a medical device representative in Alabama, Mississippi, Louisiana, and the Florida Panhandle.</p> <p>She has worked for the last five years as a “patient advocate” and we have a chance to talk about that today. Krista's “favorite mistake” is related to a time when she was advocating for a patient. We'll hear what she did (or didn't do) and how she's adjusted her approach as a result — to be a more effective advocate.</p> <p>We also talk about our shared passion around what's often called “medical mistakes” — many of these mistakes are very preventable. We'll talk about systemic causes of these mistakes and how the system often falls back on a strategy of “delay, deny, and defend” which we all known gets in the way of learning and progress. We'll also explore this in a future episode with <a href="https://patientsafetymovement.org/speaker/dr-david-mayer-md/">Dr. David Mayer</a>, the CEO of the <a href="https://patientsafetymovement.org/">Patient Safety Movement Foundation</a>, so please stay tuned for that.</p> <p>You can listen to or watch the episode below. A transcript also follows lower on this page. Please subscribe, rate, and review via <a href="https://podcasts.apple.com/us/podcast/my-favorite-mistake/id1527152217">Apple Podcasts</a> or <a href="https://www.podchaser.com/podcast