Leadership Series - Manager vs Leader

<p>Amas and Bob continue the Leadership series and discuss the following:</p> <ul> <li>Is it leadership vs. management or leadership and management?</li> <li>Failure serves a purpose </li> <li>Become an aggressive listener</li> </ul> <p>And much more...</p> <p>To learn more about Amas and Bob, check out www.contactcenter.tv</p> <p> </p>