Knox Boteler Talks about How the Little Guy can Take on the Big Corporations

<p>Attorney Knox Boteler knows how to protect the little guy when he's bought a defective product and can't get the major corporate manufacturer to take responsibility. Document everything, save receipts, and when all else fails, post to social media. Knox takes us through how the world of consumer protections are changing and, most importantly, what I should do about my chronically broken ice-maker. </p>