Kieron Kitson-Walters - Senior System Administrator at Under Armour [Customer Service]

<p><strong><br>Kieron Kitson-Walters - Senior System Administrator at Under Armour [Customer Service]<br></strong><br></p><p>Kieron talks about:</p><p>· The importance of blending both empathy and technology</p><p>· How to empower your agents to provide empathy</p><p>· How to set clear expectations</p><p>· The importance of innovation at Under Armour</p><p>His note to all customer service professionals:</p><p><b><strong>“Listen.”</strong></b></p><p>Transcript and show notes can be found <a href="https://press1fornick.com/kieron-kitson-walters-under-armour/">here</a></p><p><br></p><p><strong>JOIN THE PRESS 1 FOR NICK COMMUNITY:</strong></p><p><a href="https://urldefense.com/v3/__https://lc3.shztrk.com/r/e/BNnmJCpzVBMur13KO?r=https:**Awww.linkedin.com*company*press-1-for-nick*__;Ly8vLy8!!HXCxUKc!lbAgHXEMI9ccBEC0ijrTg_JEabwMoppa1qBIXoxohEMqYSVyssx75_m_IoenDKA%24"><strong>LinkedIn</strong></a></p><p><a href="https://urldefense.com/v3/__https://lc3.shztrk.com/r/e/qYMOZHm7R9WTA0gq1?r=https:**Apress1fornick.com*podcast*__;Ly8vLw!!HXCxUKc!lbAgHXEMI9ccBEC0ijrTg_JEabwMoppa1qBIXoxohEMqYSVyssx75_m_PV9DyX4%24"><strong>Website</strong></a></p><p><a href="https://urldefense.com/v3/__https://lc3.shztrk.com/r/e/gK4Z6sEYMmxcxMWJX?r=https:**Awww.linkedin.com*in*nickglimsdahl*__;Ly8vLy8!!HXCxUKc!lbAgHXEMI9ccBEC0ijrTg_JEabwMoppa1qBIXoxohEMqYSVyssx75_m_ai20SGw%24"><strong>Connect with Nick</strong></a></p><p> </p><p><strong>BOOK RECOMMENDATIONS:</strong></p><p>Learn about all the guests book recommendations <a href="https://urldefense.com/v3/__https://lc3.shztrk.com/r/e/x3qNoF5ebLwH6gVJR?r=https:**Apress1fornick.com*books*__;Ly8vLw!!HXCxUKc!lbAgHXEMI9ccBEC0ijrTg_JEabwMoppa1qBIXoxohEMqYSVyssx75_m_IfohJPY%24"><strong>here</strong></a></p><p> </p><p><strong>BROUGHT TO YOU BY:</strong></p><p><strong>VDS</strong>: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational