Kerry Bodine - Author, speaker, customer experience thought leader. CEO of Bodine & Co. [Customer Experience]

<p>Kerry Bodine - Author, speaker, and customer experience thought leader. CEO of Bodine &amp; Co. [Customer Experience]</p><p>Kerry Bodine is the co-author of Outside In and a globally recognized customer experience expert. She founded Bodine &amp; Co. in 2014 on the belief that unified and profitable customer experiences must be built from within — and that requires new ways of working and thinking.</p><p><br>:41.206 People might know about you</p><p>2:45.090 – 5:17.354 Why CX must be built from within the organization </p><p>6:16.947-7:37.675 Don’t make decisions based on flawed assumptions </p><p>8:15.106-9:17.159 Tell Stories to Solve Problems </p><p>9:46.294-11:03.806 The best way to deliver information is through aggregate/real-life storytelling </p><p>11:23.246– 15:03.345 Get buy-in across the organization by showing how CX impacts business outcomes </p><p>17:25.918 – 20:20.225 Most companies think they deliver a great experience, but customers don't agree. How can they know for sure? </p><p>21:27.869-22:28.164 Has your organization delivered on your Mission, Vision, Values / Brand Attributes? </p><p>23:13.948-26:01.928 How to get in front of relationship management </p><p><strong><br>ABOUT NICK GLIMSDAHL</strong></p><p><a href="https://mailchi.mp/a59e7bfa46ae/sign-up-to-join-the-press-1-for-nick-content">Subscribe to my weekly newsletter</a></p><p><a href="https://twitter.com/Press1ForNick">Find me on Twitter</a></p><p><a href="https://www.linkedin.com/company/press-1-for-nick/">Find me on LinkedIn<br></a></p><p><strong>LISTENER SUPPORT</strong></p><p><strong>Purchase Nick’s books: </strong></p><p><a href="https://www.amazon.com/Reasons-Focus-Employee-Experience-Comprehensive/dp/B09SFCTNRY/ref=tmm_pap_swatch_0?_encoding=UTF8&amp;qid=&amp;sr="><strong>Reasons NOT to Focus on Employee Experience: A Comprehensive Guide<br></strong></a><br></p><p><strong>Apparel: </strong><a href="https://www.teepublic.com/user/press-1-for-nick"><strong>https://www.teepublic.com/user/press-1-for-nick</strong></a><st