Jason Bradshaw - Chief Customer & Marketing Officer at Volkswagen Group Australia [Customer Experience]

<p><br>Jason Bradshaw - Chief Customer &amp; Marketing Officer at Volkswagen Group Australia [Customer Experience]</p><p>He talks about:</p><p>·       The importance of customer feedback </p><p>·       Setting clear expectations</p><p>·       Explains the biggest roadblocks in delivering great CX</p><p> </p><p>The book that has influenced Jason the most in the past year:</p><p>✔️ Cult Status: How to Build a Business People Adore: <a href="https://urldefense.com/v3/__https://link.shztrk.com/r/e/0bar0TGL0YvF3JxVP?r=https:**Aamzn.to*3cu8SdE__;Ly8v!!HXCxUKc!iPJaJUHwFH_lVMbnuke6GnyH0gXY65O48QbJfzNFU-PhxoB5wGgHGMeKXsJuru8%24">https://amzn.to/3cu8SdE</a> </p><p><b>His note all the customer service and CX professionals: <br>“Don’t wait for the Journey Map to be done, start improving today.”</b></p><p><strong>JOIN THE PRESS 1 FOR NICK COMMUNITY:</strong></p><p><a href="https://urldefense.com/v3/__https://link.shztrk.com/r/e/gK4Z6sL5MlNCxLOJr?r=http:**Awww.linkedin.com*company*press-1-for-nick__;Ly8vLw!!HXCxUKc!iPJaJUHwFH_lVMbnuke6GnyH0gXY65O48QbJfzNFU-PhxoB5wGgHGMeKzPnw_No%24">LinkedIn</a></p><p><a href="https://urldefense.com/v3/__https://link.shztrk.com/r/e/vgKmxSnAxEOcm1ZEJ?r=https:**Apress1fornick.com*podcast*__;Ly8vLw!!HXCxUKc!iPJaJUHwFH_lVMbnuke6GnyH0gXY65O48QbJfzNFU-PhxoB5wGgHGMeKwrZxbYQ%24">Website</a></p><p><a href="https://urldefense.com/v3/__https://link.shztrk.com/r/e/Az3x2cJk5jKU4PlrY?r=https:**Awww.linkedin.com*in*nickglimsdahl*__;Ly8vLy8!!HXCxUKc!iPJaJUHwFH_lVMbnuke6GnyH0gXY65O48QbJfzNFU-PhxoB5wGgHGMeKA5gUgi8%24">Connect with Nick</a></p><p> </p><p><strong>BOOK RECOMMENDATIONS:</strong></p><p>Learn about all the guests book recommendations <a href="https://urldefense.com/v3/__https://link.shztrk.com/r/e/9JpMlcGvJlZF3o1EQ?r=https:**Apress1fornick.com*books*__;Ly8vLw!!HXCxUKc!iPJaJUHwFH_lVMbnuke6GnyH0gXY65O48QbJfzNFU-PhxoB5wGgHGMeKBCjPuvA%24">here</a>.</p><p> </p><p><strong>BROUGHT TO YOU BY:</strong></p><p>𝐕lFYpnLGTA𝐒: They are a client-first consulting firm focused on strategy, business outcomes, a