IT: The Employee Engagement Department

<p><span class="TextRun SCXW176722386 BCX0" lang="EN-US" xml:lang= "EN-US" data-contrast="auto"><span class= "NormalTextRun SCXW176722386 BCX0">What is employee engagement and what does it have to do with IT? Andrew Eardley-Day, ITSM system administrator for Betfred and Joey Brown, product manager for SolarWinds ITSM join episode host Chris McManus to discuss the importance of versatile service desk engagement methods for employees, including how IT can offer omni-channel engagement, ways ITSM can learn from consumer product support, and how IT bears more responsibility than ever for the overall employee experience.</span></span><span class="EOP SCXW176722386 BCX0" data-ccp-props= "{"201341983":0,"335559739":160,"335559740":259}"> </span></p> <p><span class="EOP SCXW176722386 BCX0" data-ccp-props= "{"201341983":0,"335559739":160,"335559740":259}"> <span data-contrast="none">This episode of SolarWinds</span><span data-contrast= "none">^®</span><span data-contrast= "none"> TechPod</span><span data-contrast= "none">^™</span><span data-contrast="none"> is brought to you by <a href="https://www.solarwinds.com/service-desk" target="_blank" rel="noopener">SolarWinds Service Desk</a>, an ITSM solution built for more than just tickets. Request a demo of Service Desk and start connecting employees to IT support through chat and a requester mobile app. SolarWinds Service Desk—IT just got a new reputation.</span></span></p> <div> <p><br /> This podcast is provided for informational purposes only.<br /> © 2020 SolarWinds Worldwide, LLC. All rights reserved.</p> </div>