Is It Time to Hire a Human Resources Role for Your Agency Team?

<p>Is your growing team in need of more structure? Do you feel like you're too caught up in the little stuff? Or does the small stuff turn real big, real fast? Too often, as owners, we hesitate to give up any sort of control out of fear. The truth is, when you are willing to delegate and bring in support, you free up time to focus on your agency's growth.</p> <p>In this episode, we'll cover:</p> <ul> <li>Does your team have the tools to succeed?</li> <li>Is it time for your agency to hire an HR person?</li> <li>How transparency builds trust with your team.</li> <li>Do you need to learn how to trust your leadership team?</li> </ul> <p>Today I sat down with Ben Askins, owner and managing director of <a href="https://verbbrands.com/" target="_blank" rel= "noopener">Verb</a>, a full-service agency based out of London. In the six years since Ben has been with the agency, Verb has gone from a project-based structure to a retainer-based model. The agency has subsequently grown from a small team to a team of about 65. Ben's here to discuss how he keeps such a big team motivated and what he's doing now to make sure they feel comfortable about the agency's future.</p> <h2>Does Your Team Have the Tools to Succeed?</h2> <p>Any good leader knows, <a href= "https://jasonswenk.com/hiring-and-retaining-agency-employees/">your team is your biggest asset</a>. So it makes sense, if the team is unmotivated or disorganized, you're going to have a problem. Ben says one of the best things his agency did was create an HR department. Here they were able to develop their brand pillars and create incentives to <a href= "https://jasonswenk.com/employee-engagement/">keep their team motivated</a>.</p> <p>While individual programs like peer-to-peer recognition and limelight awards help <a href= "https://jasonswenk.com/what-makes-clients-stay/">build morale</a>, one of the biggest investments has been in manager training. Ben says, no one ever sits down with you and tells you, "this is how to be a manager, this is how you train, and this is how