Is It Customer Service Or Is It Marketing? - The Auto Repair Marketing Podcast

Summary Sometimes the lines between customer service and marketing can get pretty blurred, but does it really matter? Join Kim and Brian as they talk about some of their favorite customer service tricks that auto repair shops can use to create raving fans who love your shop, refer their friends, and become overall advocates for your business. Talking Points Opening the door for your customers Friendly, personal greeting Make their coffee for them Wash their car Pull the car around How To Get In Touch Group - https://www.facebook.com/groups/autorepairmarketingmastermind (Auto Repair Marketing Mastermind) Website - https://shopmarketingpros.com/meet-the-pros/ (shopmarketingpros.com)  Facebook - https://www.facebook.com/shopmarketingpros/ (facebook.com/shopmarketingpros)  Get the Book - http://shopmarketingpros.com/book (shopmarketingpros.com/book) Instagram - @shopmarketingpros Thanks to our partner, RepairPal. Visit the Web https://repairpal.com/ (HERE)How to Connect With Kim and Brian Email: info@shopmarketingpros.com  Shop Marketing Pros Website https://shopmarketingpros.com/podcast (HERE) Meet us at the many industry events throughout the year.