Insights from a 40-Year Cruise Industry Veteran: Customer Service, Employee Engagement, and More - Paul Rutter [Cruise Engagement]

<p><strong>In this interview, host Nick Glimsdahl interviews Paul Rudder, a senior executive in the cruise, travel, and hospitality industry for over 40 years. Paul has worked on some of the largest and most luxurious cruise ships in the world, and has traveled all over the world while working with great teams and individuals from over 75 different countries. In his latest book, "You Can't Make This Ship Up", he shares his perfect customer service model. In this conversation, Nick and Paul discuss the importance of employee engagement in delivering excellent customer service on board cruise ships, as well as the investment in training and the hiring of experienced crew members. Learn more about Paul's unique career path and his insights into the cruise industry in this fascinating interview.</strong></p><p><br><strong>ABOUT NICK GLIMSDAHL<br></strong><a href="https://www.linkedin.com/newsletters/6861702337161940992/">Subscribe to my bi-monthly newsletter<br></a><a href="https://www.youtube.com/c/Press1ForNick?sub_confirmation=1">Find Press 1 For Nick on YouTube<br></a><a href="https://twitter.com/Press1ForNick">Find me on Twitter<br></a><a href="https://www.linkedin.com/company/press-1-for-nick/">Find me on LinkedIn<br></a><br></p><p><strong><br>LISTENER SUPPORT<br>Purchase Nick’s books: <br></strong><a href="https://www.amazon.com/Reasons-Focus-Employee-Experience-Comprehensive/dp/B09SFCTNRY/ref=tmm_pap_swatch_0?_encoding=UTF8&amp;qid=&amp;sr="><strong>Reasons NOT to Focus on Employee Experience: A Comprehensive Guide<br></strong></a><br></p><p><strong>Apparel: </strong><a href="https://www.teepublic.com/user/press-1-for-nick"><strong>https://www.teepublic.com/user/press-1-for-nick</strong></a><strong> <br></strong><a href="https://www.buymeacoffee.com/press1fornick">Support this show through Buy Me A Coffee<br></a><br></p><p><strong><br>BOOK RECOMMENDATIONS:<br></strong>Learn about all the guests' book recommendations here<strong>: </strong><a href="https://press1fornick.com/books/"><strong>https://pre