How to Correctly Use Live Chat on Your Website | Ep. #428

<p><span style="font-size: 10pt;">In Episode #428, Eric and Neil discuss how to correctly use live chat on your website. Tune in to learn how you can target the right people using live chat and convert them into sales.</span></p> <h3><span style="font-size: 10pt;">Time Stamped Show Notes:</span></h3> <ul> <li><span style="font-size: 10pt;">00:27 – Today’s topic: <em>How to Correctly Use Live Chat on Your Website</em></span></li> <li><span style="font-size: 10pt;">00:51 – Live chat isn’t just about talking to your website visitors, it can actually detect potential customers</span> <ul> <li><span style="font-size: 10pt;">01:34 – Segment your audience and only show the live chat option—it’s your best bet</span></li> </ul> </li> <li><span style="font-size: 10pt;">01:50 – <a href= "https://www.intercom.com">Intercom</a> is doing well for live chat</span></li> <li><span style="font-size: 10pt;">02:00 – Eric just switched to <a href="https://www.drift.com/">Drift</a> which has the ability to set appointments for people</span> <ul> <li><span style="font-size: 10pt;">02:47 – The appointment setting becomes a revenue generating tool</span></li> <li><span style="font-size: 10pt;">02:58 – Drift Enterprise costs $2K a month, but they have the another version</span></li> <li><span style="font-size: 10pt;">03:38 – Eric’s clients like Drift</span></li> </ul> </li> <li><span style="font-size: 10pt;">03:50 – Just make sure you’re not showing your live chat to the wrong people or you’re wasting money</span> <ul> <li><span style="font-size: 10pt;">04:31 – “You can’t hit everyone”</span></li> </ul> </li> <li><span style="font-size: 10pt;">04:35 – <a href= "http://marketingschool.io/">Marketing School</a> is giving away a free 90-day FREE trial to <a href="https://www.crazyegg.com/">Crazy Egg</a> which is a visual analytics tool</span> <ul> <li><span style="font-size: 10pt;">04:45 – Go to <a href= "http://singlegrain.com/giveaway">SingleGrain.com/giveaway</a> to get your FREE trial</span></li> </ul> </li> <li><span style="font-size: 1