How Reshoring, Sustainability, and Customer Success are Helping Manufacturers Win with Bright Machines' Sean Murray

<p>Reshoring, customer success, and sustainability – just some of the topics we cover in this cornucopia of an episode with Sean Murray, VP of Customer Success at Bright Machines.</p><p>Sean joins this episode of Manufacturing Happy Hour to talk about his career and his insights into the industry. We explore the concept of software-defined manufacturing, why there’s such a push toward re-shoring and the benefits of flexible manufacturing. Sean shares some all-important advice for manufacturers looking to re-shore, as well as some insights into customer success and why it’s a rising star in the manufacturing world. </p><p>Tune in to hear Sean’s perspective on the changes happening across manufacturing and to learn the secrets behind making M&amp;Ms from his time in factory work. </p><p>In this episode, find out:</p><ul><li>How Sean first became interested in manufacturing </li><li>Why software-first companies are leading the way</li><li>How software-defined manufacturing works</li><li>The role of customer success in manufacturing</li><li>Why flexible manufacturing can boost your business and revenue</li><li>Why there’s such a big push for re-shoring</li><li>Sean’s advice for manufacturers looking at reshoring </li><li>Repurposing hardware and sustainability in manufacturing </li></ul><br/><p><a href="http://manufacturinghappyhour.com/iTunes" rel="noopener noreferrer" target="_blank">Enjoying the show? Please leave us a review here.</a> Even one sentence helps. It’s feedback from Manufacturing All-Stars like you that keeps us going!</p><p>Tweetable Quotes:</p><ul><li><em>"Manufacturers don't want to be burned again by a point solution that’s hard to integrate. They need a full stack, and it has to add value. That's the shift that’s happening now, and the early adopter phase is over. We're in the real product phase, which is wonderful.”</em></li><li><em>“To approach manufacturing now with a customer success mindset is really just to recognize that the market has changed a bit, that there's not as many manufacturing